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Frequently Asked Questions
Essentials
Q. Who is eligible for db OnlineBanking?Q. Are there any charges for using db OnlineBanking?
Q. What are the benefits of using db OnlineBanking?
Q. What is a Daily Debit Limit?
Q. Which transactions are covered under the Daily Debit Limit?
Q. For what period are transaction details of operative accounts available online?
Security
Q. What is the level of security provided by db OnlineBanking?Q. What is encryption and why is it used?
Q. What is the Virtual Keypad feature?
Q. What are Phishing attacks? How do I report such attacks?
Q. What general precautions should I take to protect my account on the internet?
Q. What should I do if I suspect an unauthorized transaction in my account?
Q. Is it important to expire the session after logging out?
Q. Can I use browser provided navigation when logged in?
Logging In
Q. What is required for accessing the account on the internet?Q. What is a Customer ID?
Q. How do I get my Customer ID?
Q. Why are there two different passwords?
Q. What is the policy on creating passwords?
Q. Why does the transaction password expire?
Q.What do I do when I login for the first time?
Q. Why do my passwords get locked and what should I do?
Q.What do I do if I forget my password?
Q. If I do not use my account for a long period of time, will it work if I try to login?
Bill Payment
Q. What is Bill Payment?Q. What bills can I pay using this facility?
Q. What are the various payment options of Bill Payment?
Q. Do all the billers offer both the payment options?
Q. What is AutoPay?
Q. Can I alter my AutoPay instructions once set?
Q. Can I schedule my bill payments on a date of my choice?
Q. When is my scheduled payment processed?
Q. How much time does it take to process my payments?
Q. Can I cancel a scheduled payment?
Q. Should the scheduled date be the date on which the payment is actually due?
Q. Can I make payments after the due date or can I pay my bill in multiple transactions?
Q. Will I still receive my paper bill?
Q. Will I be charged for using this facility?
Q. I only have credit card account. Can I pay bills through that?
Funds Transfers
Q. What types of funds transfer options are available?
Q. Is this facility available to Non-Resident Indians?
Q. Are there any charges for fund transfers?
Q. How much time does it take to transfer the funds?
Q. What is National Electronic Funds transfer (NEFT)?
Q. What details do I need to provide in order to effect a transfer?
Q. What is an IFSC code?
Q. What do I do if I have registered a payee with incorrect details and have sent money as well?
Q. Can I schedule payments on holidays?
Q. What is a cut off time? Why cannot I make a payment after the cut off time for the same day?
Service Requests
Q. Which service requests can I make through db OnlineBanking?Alerts Service
Q. Which alerts are provided by Deutsche Bank?Q. Am I enabled for receiving alerts?
Q. I am registered for alerts but I am still not receiving alerts on my mobile / email address?
Q. I do not wish to receive Banking alerts. What can I do?
Q. I want to receive some of the alerts, but not all of them. Is it possible?
Technical requirements
Q. What version of the browser is supported?Q. What are the recommended display settings?
Troubleshooting
Q. I cannot see my credit card details along with my db OnlineBanking account. What should I do?Q. Why do I get the “Application Security Error”?
Q. What do I do if I am having trouble using online banking?
db DirectDebit
Q. What is db DirectDebit?Q. How to use db DirectDebit?
Q. How do I know if my account has been debited or not?
Q. Do my db DirectDebit transactions come under the ambit of the Daily Debit Limit in db OnlineBanking?
Q. I cannot see my accounts online on the db DirectDebit page while trying to do a transaction?
Q. Which merchants currently offer db DirectDebit?
Q. What is the time taken for the merchant website to receive the funds paid?
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