Frequently asked questions
What is an Automated Teller Machine (ATM)?
What type of cards can be used at an ATM?
The ATM Cards / Debit Cards / Credit Cards / Prepaid Cards (that permit cash withdrawal) can be used at ATMs for various transactions.
Please note, only Visa / Diners or Discover Cards can be used at Deutsche Bank ATMs.
What are the services / facilities available at ATMs?
In addition to cash dispensing ATMs may have many services / facilities such as:
- Account information
- Regular bills payment
- Purchase of Re-load Vouchers for Mobiles
- Mini / Short Statement
- Loan account enquiry etc.
The services offered may vary from bank to bank, or may depend on the capacity of the machine to provide such services.
How can one transact at an ATM?
Can these cards be used at any bank ATM in the country?
What is a Personal Identification Number (PIN)?
PIN is the numeric password for use at the ATM. The PIN is separately mailed / handed over to the customer by the bank while issuing the card. This PIN has to be reset to a new PIN by the customer. Most banks force the customers to change the PIN on the first use.
The PIN number should not be written on the card or stored in wallet / purse etc. as in such cases the card can be misused if card is lost / stolen.
What should a customer do if he forgets PIN or the card is sucked in by the ATM?
What should be done if the card is lost / stolen?
Is there any minimum and maximum cash withdrawal limit per day?
Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card.
For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs. 10,000 per transaction.