Signature Debit Card FAQs

The debit card can be used at the following locations:

* Global ATM Alliance:

• Deutsche Bank ATMs worldwide
• Bank of America in USA
• Nova Scotia Bank in Canada, Chilie, Mexico and Caribbean Islands
• BNP Paribas in France
• Barclay’s Bank in UK and Africa
• Westpac in Australia, New Zealand and South Pacific

To use your Debit Card at a Merchant Establishment:

Step 1: Look for the Visa, Visa Electron signs while shopping, dining or while on holiday.

Step 2: Buy whatever you want

Step 3: Make sure the cashier swipes the Card on the Electronic Terminal.

Step 4: Sign on the charge slip only after confirming the amount and details on the slip.

• There is no charge if the debit card is used at a Deutsche Bank ATM.
• There is no charge if the debit card is used at a retail outlet for purchases. However, for use at petrol pumps and railway stations, a surcharge of 2.5% of the purchase value shall be applicable as per industry standards. The surcharge of 2.5% on fuel purchases is waived for Deutsche Bank Signature Debit Cardholders.
  
• For transactions at VISA/PLUS ATMs, the following charges apply:
  

 *Free for Private Banking Select customers

**Please note that these charges are not applicable for transactions at the ATMs of Global Alliance partners. You can access your account free of cost at these ATMs.

• The maximum petrol surcharge waiver per Deutsche Bank Signature Debit Card in a calendar month will be restricted to Rs. 500.
• In case customer has crossed the threshold of Rs. 500 in a calendar month, his / her account will be debited for the differential amount in the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.
  

Signature Debit Card is being offered free of cost to Private Banking Select customers with a relationship value (AUM) >= Rs. 30 lakhs with Deutsche Bank. Please note that in case customers are unable to retain status as Private Banking Select, and would like to still continue with the Signature Debit Card, a charge of Rs. 2,000 per annum will be levied for the Signature Debit Card from the subsequent annual billing cycle.

You can link up to 4 accounts to your debit card.

The debit card will be valid for a period of six years from the date of issue.

Deutsche Bank gives you the flexibility to decide the daily limit you want for transactions at ATMs and merchant establishments using your debit card. You have a choice of different daily limits in multiples of Rs 1,000 (maximum upto Rs 2,50,000) from which you can select your preferred option at the time of opening your account.

As per *RBI mandate of Enhancing Security of Card Transactions, all new debit cards will be active only for Domestic ATM & Physical POS transactions. You can activate/set limits for the ecommerce, contactless and International** transactions by logging into Deutsche Bank Online Banking or MyBank India app or by visiting the nearest branch or by contacting your Relationship Manager.

* RBI/2019-20/142 DPSS.CO.PD No.1343/02.14.003/2019-20 Enhancing Security of Card Transactions. ** International usage is not permitted on debit cards linked to entity accounts, NRO accounts and resident Individual accounts without PAN Note: These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of debit cards apply.

If you want to report the loss or theft of your debit card, please call our Phone Banking team at 1860 266 6601^#

This number is the same across all cities in India. The Phone Banking number will be available 24 hours a day, 365 days a year.

The debit card will be deactivated as soon as you inform the Call Centre. This would prevent any misuse of the debit card.

^#Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.

Currently we have 2 variants of contactless cards issued by us. Signature cards and Infinite cards.

As per RBI guidelines, for transactions up to Rs. 5,000 made on a contactless enabled terminal, you do not need to enter the PIN, you simply wave the card at the reader.

Deutsche Bank allows 2 contactless transactions per day domestic as well as International. This means a customer can do 2 contactless transactions within India and 2 contactless transactions outside India in a day

We're always looking for ways to make it easier for you. Introducing contactless-enabled Deutsche Bank debit cards will let you make quick and easy transactions. And we want clients to have access to the latest features and benefits.

You can make contactless transactions by holding your card within 5cm of the secure contactless reader. You can then remove your card and the transaction will be complete. You can choose to have a receipt. It's optional.

You'll be done before you can say ta-da. When you hold your card before a contactless reader, four green lights will appear. This takes no more than half a second.

• A contactless enabled card is a quicker and more convenient way to pay
• It saves time on both sides of the counter, due to shorter transaction times and shorter queue times
• It's more convenient, as there is no need to worry about carrying around pockets of cash
• The card doesn't leave your hand at the checkout when making a contactless purchase
• There is no need to sign for transactions or enter a PIN for purchases to up Rs. 5,000

You can still use your contactless enabled card at ATM's and make POS transactions by entering your PIN. The contactless transaction limit is up to Rs. 5,000 per transaction, however you can still use your contactless card for any transaction over Rs. 5,000 by 'swiping' or 'dipping' the card using PIN or signature.

All new and renewal Signature and Infinite cards automatically issued shall be VISA payWave-enabled debit cards. However, you have the option to not use the payWave functionality. You can still choose to 'swipe or dip' your card using a PIN or signature even if a payWave terminal is available.

There are many benefits associated with using contactless card in terms of ease of payment and its convenience. You can still choose to use your card in the way you are most comfortable with – whether by contactless, PIN or signature. You can be rest assured that with all transactions made using your contactless card are completely secure.
If you suspect any unauthorised charges on your card, please call us immediately at 18001236601 to report fraud.

SMS “FRAUD” to 561615 from your registered mobile number or
Email us at - report.fraud@list.db.com

Yes, you can use your contactless card wherever the contactless symbol is displayed in India or overseas. The Visa contactless enabled card can be used for traditional transactions at millions of locations worldwide wherever the Visa logo is displayed, including over the internet. Remember to check your daily international ATM and POS limit by logging into myBank app or logging into eBanking or calling the Phonebanking.

Yes, you can still use your contactless card, as the card's chip and magnetic stripe also allows the card to be used in the same way a traditional debit card is used, by using a signature or PIN.

payWave is the name of this technology for Visa cards, whereas PayPass is for MasterCard.

Yes, you can use payWave cards on PayPass terminals.

No, contactless terminals are designed to only make one transaction per card at a time. All contactless terminals are tested and certified to confirm that a card is only read once, before the transaction is concluded. As a safeguard, each transaction must be complete or void before another one can take place.

The transaction is confirmed by illumination of four green indicator lights and a display message confirming that the transaction has been successful.

Yes, the transaction information is secure because contactless platform is based on secure EMV chip technology which provides both data protection and transaction security via the use of keys and the latest encryption technology. Transactions are processed through the same, reliable payment network as magnetic strip and chip transactions.

Contactless enabled cards are just as secure as your current Visa debit card and carry the same multiple layers of security protection, which ensures members are not responsible for fraudulent or unauthorised transactions. The card never leaves your hands when making transactions, which reduces the risk of fraud.

No, but if you would like to get cash out, you can withdraw cash using your debit card at any ATM.

Yes, you can request a contactless card prior to the expiry of your existing card by logging into myBank app or logging into eBanking or by calling the phonebanking. You will receive your brand new contactless debit card at your registered communication the address with us.

No. Only minimal account and information is stored on a contactless card, which is no more than traditional magnetic stripe cards or contact chip cards. Our contactless cards do not transmit the cardholder name or other personal details such as address or contact details, hence such information cannot be accessed by unauthorised methods.