db OnlineBanking Retail FAQs

All the services of db OnlineBanking are completely free of any charge.

db OnlineBanking provides you a host of benefits like:

• View your Banking, Investments and Loan account details online.
• Download bank account statements.
• View and book Fixed Deposit.
• Make online payments for utility bills and insurance premiums.
• Make payments at merchant websites for their products and services using db DirectDebit service.
• Transfer money to your own accounts and to other third party bank accounts.
• Track status of issued cheques and of cheques that are in clearing.
• Issue stop payment instructions on issued cheques.
• Request for Cheque Book, Demand Draft and more.
• Update your profile and contact details.

The daily debit limit is a security feature which limits the aggregate amount of funds transfer & other transactions that can happen from your account through db OnlineBanking in a day. By default this daily limit is set at Rs. 200,000. This can be increased by submitting a request to the bank.

To apply for any of these service request in the mail-in facility, please download, print and mail the duly filled form along with necessary documentation to one of the following addresses:

By Regular Post
Customer Care - Banking
Deutsche Bank AG,
PO Box 9095,
Mumbai - 400063.

Click here to download the form for enhancing the limit.

The following transactions are collectively covered under the daily debit limit

• Third Party Funds Transfer
• Funds transfer to non-Deutsche Bank accounts (NEFT/RTGS)
• Bill Payment - Instant and Scheduled Payments
• db DirectDebit transactions

Booking Fixed Deposits, ‘AutoPay’ bill payments, standing instructions setup on funds transfer and mutual fund purchase through db WealthPro are not considered for the daily debit limit.

The online net banking account gives us an option to download statements only for past 3 years.

One Time Password (OTP) is a six digit numerical code which will be sent to your registered mobile number. You need to enter this OTP to authenticate yourself for all transactions that require an OTP authentication.

OTP does not require any registration from the customer. You do not need to generate an OTP separately. It will be sent to your contact details as you initiate a transaction. When you are on the transaction confirmation screen / beneficiary addition confirmation screen, the OTP will be sent to authorize the transaction.

OTP for debit cards is for verified by visa transactions. This OTP is not valid for db OnlineBanking transactions.

The One Time Password (OTP) by its very name expires after one-time use. The OTP would also expire if it is not being used within 7 minutes.

No. The OTP is generated for a particular transaction when the transaction is being executed. It is specific to that particular transaction. Additionally, the OTP is valid only for one logged in session. If you log out or get logged out, the OTP would also expire.

Deutsche Bank has carefully analyzed a list of transactions where you would be asked to enter the OTP. Below are the financial and non-financial transactions which are subject to OTP authentication: 

• NEFT/RTGS beneficiary registration 
• NEFT/RTGS funds transfer - By default for all transactions above Rs. 9,999 individual and corporate customers.
• Third Party Funds transfers within Deutsche Bank 
• Online Bill Payments 
• db QuickPay 
• db DirectDebit 
• Demand Draft issuance 
• Mobile number and email ID update on db OnlineBanking 
• Changes in alert profile (debit / credit threshold, e-mail / SMS receipt option, etc)

Corporate users will be asked to enter OTP while doing a financial transactions. The approver will not be asked to enter an OTP. OTP will be sent to the registered contact details of the User ID initiating the transaction. He or she needs to authenticate the transaction by using the transaction password and OTP. Once the transaction is initiated successfully after OTP authentication, the authorised signatories need to approve the transaction using transaction password only.

The OTP is an additional safety measure against un-authorized access to your account. Since the OTP is generated real time and is only sent to your registered mobile, it is highly unlikely that a fraudster would get access to the same. The OTP would safeguard your bank account in case there is any compromise on the current db OnlineBanking passwords due to Malware / Key loggers in your computer

No. OTP is mandatory for all sensitive transactions. You can choose to set a threshold value for transfers outside Deutsche Bank.

Please check if the mobile number is registered in the bank’s records are correct. You can view the same in the ‘Profile Update’ page. To update mobile number, you can either visit of the Deutsche Bank branches or click here to access the Form Centre – Mail-in facility.

Every new transaction will generate a new OTP. You will have to enter the latest OTP to authenticate that transaction. Each of the OTP message as a SMS carries a time stamp, which can help you decide the OTP to the entered. Each OTP will be valid for 5 minutes only. Please generate a new OTP if you received your last OTP before 10 mins.

OTP is time sensitive and transaction specific. You have to enter the OTP meant for the transaction. Please note the time stamp in the OTP message to ascertain if the OTP is correct for the transaction you are executing. You can try three attempts for each individual OTP. Additionally, you can generate as many OTP as you would want by initiating the transaction again. If you are still facing an issue, please call our 24 / 7 phone banking team at 1860 266 6601# .

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

Please call up the Phone Banking team immediately. This could either be an unauthorized attempt on your db OnlineBanking account, or your contact details are wrongly registered with another customer who has attempted a transaction in his account. In either case, please report the same to the Bank.

You can receive the OTP on your registered mobile number with the Bank.

If you do not have any contact details updated online, then the request for contact details will have to be given to Phone Banking unit as an offline process.

We provide multiple layers of protection to secure your online banking experience:

• 128-bit encryption to keep your transaction safe from prying eyes.
• Virtual keypad to protect you from malicious ‘Spyware’ and ‘Trojan’ programs designed to capture keystrokes.
• Two levels of passwords (Login and Transaction) to provide enhanced security to your financial transactions.
• Periodic automatic expiry of transaction password to ensure a high level of security.
• Deutsche Bank has a service through which we can receive information about virus infected computers that have been used to access db OnlineBanking. If any malicious program is detected on your computer, Deutsche Bank would disable your online access. Our Phone Banking team would inform you about the same and would send you a new IPIN. Also, you would be requested to clean the infected computer*.

* Though we strive to achieve total accuracy in detection, rapidly changing technological scenario may cause some cases of infection of computer go undetected. Deutsche Bank would not be held responsible if the infection is not detected.

Encryption is a method of scrambling information for transmission to prevent unauthorized parties from reading the information. Secure Sockets Layer (SSL) is the industry standard for encrypted communication and ensures that customer's interaction with Deutsche Bank over the Internet is secure. At Deutsche Bank we use 128-bit digital certificate from VeriSign for encryption of the SSL session.This encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.

The virtual keypad is an online representation of your regular keyboard. Use your mouse to click in your password. It protects you from malicious ‘Spyware’ and ‘Trojan’ programs which are designed to capture keystrokes. We recommend that you use the virtual keypad while logging in from a computer if you are not confident about the computer’s security. Examples of insecure environment include cyber café or a machine where the anti-virus software has not been updated.

While regular virtual keypads jumble the alphabets to thwart attempts at “shoulder surfing”, they also make it difficult for the users to key in their password. Deutsche Bank’s virtual keypad moves the entire keypad around in a dynamic manner without jumbling the keys, thereby achieving both security and convenience.

'Phishing attacks' are attempts at obtaining confidential customer access information via e-mail using forged company e-mail sender addresses. These attacks use forged e-mail addresses of companies known to and trusted by the customer. The customer is asked to provide confidential account access information either by e-mail reply or through a link leading to a forged website. The information then may be misused without the customer’s knowledge.

Please note that Deutsche Bank will never ask for your confidential or personal information (such as your account number, debit card number, ATM PIN or Online Banking passwords) via e-mail. In case you suspect an email claiming to be from Deutsche Bank is fraudulent, please report it to the Bank immediately.

To protect your account from fraud please take care of the following:

• Memorize your passwords. If you choose to keep them in writing, make sure they are in a secure place.
• Never reveal your passwords to anyone including the staff of Deutsche Bank.
• Never respond to any mails asking for your password. Please note that Deutsche Bank will never ask for your password.
• Do not use easy-to-guess passwords like your date of birth, car registration number etc. Always include both alphabets and numbers in your password.
• When you enter your Customer ID and password, please ensure that others are not able to see your screen and you are not observed from behind.
• It is recommended that separate passwords for login and transaction be used as it will enhance the safety of your online banking access.
• Change your passwords periodically.
• Avoid access db OnlineBanking from public or shared computers. Never access your account from a computer that is virus infected.
• Do not open multiple browser windows while you are logged into db OnlineBanking.
• Log out from db OnlineBanking as soon as you have completed your transactions. Also make sure you close that window.
• If you do not recognize an amount charged to you, please report the same in writing to Deutsche Bank immediately.
• In case of any other concern, please call our 24/7 Phone Banking team at 1860 266 6601#

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

If you suspect that there has been an unauthorised transaction in your account, report it to Deutsche Bank immediately.

After logging out, expiring the session terminates your connection with the server and closes the browser window ensuring security.

For added security, browser based navigation has been disabled. Please use the on-screen navigation options.

To login, you need to provide your 9-digit Customer ID (mentioned on the welcome page in cheque book and also given at the time of account opening), along with the login password given by Deutsche Bank.

A Customer ID is a 9-digit number which uniquely identifies your relationship with Deutsche Bank.

Your Customer ID is provided to you in the ‘Acknowledgement Form’ along with the Welcome Kit. Alternatively, you can locate your Customer ID on the cheque book issued to you.

The ‘Login Password’ is used for logging in and allows you to view your account details. ‘Transaction Password’ is required for carrying out financial transactions like bill payment, fund transfers, updating contact details etc. Two passwords provide enhanced security to db OnlineBanking. Even if your ‘Login Password’ gets compromised, the unauthorized user will not be able to carry out any transaction without the ‘Transaction Password’. You should maintain different login and transaction passwords.

db OnlineBanking enforces use of a minimum of 6 character long password, which should include alphabets (A-Z, a-z) as well as numbers (0-9). The following special characters “!, @, #, $, %, (, &, *, ., ), +, =, ?” are accepted as part of the password.

As a security measure, your transaction password expires every 90 days and you are prompted to change it upon logging in. This is done to avoid unauthorized access and misuse of your account. It is recommended that you change your Login and Transaction passwords on a periodic basis.

When you login for the first time you will need to carry out the following activities:

• Read and accept Deutsche Bank’s terms & conditions relating to Online Banking.
• Change the Login and Transaction passwords provided by Deutsche Bank

Five consecutive unsuccessful attempts at providing your password will lock the password. This is applicable for both your Login and Transaction passwords. After locking your password, in case you remember it, then please call our Phone Banking team at 1860 266 6601#, who after verifying your details will unlock the password instantly and give you five more attempts.

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply

In case you forget your password, please call our Phone Banking team at 1860 266 6601# and request for issuance of new password(s). You will receive the new password(s) within the next 7 working days at your mailing address registered with us. For any clarification and IPIN re-issuance you may also write in to us at customer.care@db.com.

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply

As a security measure, if there is no Login on your db OnlineBanking account for more than 180 days, we de-activate your access to db OnlineBanking. This is to deter any fraudulent attempts to access your db OnlineBanking account. Please call our Phone Banking team and after due verification, we will activate your access instantly.

Bill Payment is a facility provided by Deutsche Bank through which you can pay your utility bills, insurance premiums etc. online through your Savings / Current account. You can pay bills as per the available funds in your operative account. This is a quick and easy method to pay your bills on time and within the comfort of your home or office.

You can pay bills for all the registered billers of Deutsche Bank. For a complete list of billers, click here.

There are two payment options available for the Bill Payment facility:

• View and Pay: In ‘View and Pay’ you can view your bills online before you make payments. Simply register your biller details and wait for your bill to appear online. You will be notified about the presentment of your online bill by SMS / Email on your registered mobile number & Email ID. You can then provide instructions to Deutsche Bank to debit your account and make payments to the service provider on your behalf. Please note that since the bill is presented, the biller normally does not accept part payments and late payments. The payment can be made only when the bill is generated and presented to you.
• Pay at Once: ‘Pay at Once’ is the simplest method of paying your bills. You can make a payment instantly based on the physical bill. All you have to do is provide the desired biller details and enter the amount you wish to pay. As your payments are not linked to any bill, you can choose to pay any amount and not necessarily the exact amount mentioned in your bill.
  All you need to do is register the biller and start making payments immediately afterwards.

No, not all billers provide both the payment options. Some billers offer only the ‘Pay at Once’ option while others offer only the ‘View and Pay’ option. Some billers offer both these options.

AutoPay is an additional bill payment feature for all 'View and Pay' billers wherein you can set instructions to auto-debit your account for payments against bills presented by the biller, on the due date. You can setup a limitless auto-debit instruction, where bills for any amount will be scheduled for payment. In case you wish to review the bills above a certain amount before making payments, then you may also setup a limited auto-debit instruction. Bills within the limit will automatically be scheduled for payment on the due-date. In case the bill amount is more than the specified limit then the bill will wait in your db OnlineBanking account for you to review it and set payment instructions. 'AutoPay' payments will be carried out against your chosen account, subject to the availability of funds.

You can alter your AutoPay instructions through db OnlineBanking for a Biller at any point in time. If you wish to cancel or change a current bill scheduled through AutoPay, then you need not alter your AutoPay instructions as a whole. You can simply make the change in the pending payments list.

On db OnlineBanking you have two modes of making payments according to your convenience – Instant or Scheduled.

‘Instant Payment’ allows you to debit your account instantly. The payment is sent to the biller the next working day. ‘Schedule Payment’ allows you to set payment instructions for a future date. Please note that AutoPay instructions schedule the payment of your bill on the due date of the bill. At any point in time, before the due date, you can prepone that payment or convert the scheduled payment to an instant payment.

It takes about 2-3 days for your payments to reflect in the biller’s account. We request you to make schedule payments accordingly.

Your scheduled payment is processed on the specified scheduled date, in the evening. The payment is sent to the biller on the next working day.

It takes approximately 2-3 working days for the payments to be processed.

Yes you can cancel a scheduled payment from the pending payments option under the Bill Payment section of db OnlineBanking.

It is advisable that your scheduled date be at least 3 working days before the due date, since it takes billers a couple of days to update their records with the electronic payment received from Deutsche Bank.

Most billers do not allow the facility to make part payments and do not accept payments after the due date, especially billers offering the 'View and Pay' (presentment type) payment option. However, billers offering the 'Pay at Once' payment option accept part payments and payments after due-date.

You will continue to receive your physical bill from the biller as always as per your arrangement with the biller, even after registering for the service with us.

The facility of bill payment is offered free of cost to the customer.

Yes. RTGS transactions will be considered in the daily debit limit of the customer. The customer can increase his daily debit limit to higher values as per Limit enhancement form since RTGS transactions are allowed for amount 1 Lakh and above. Click here to download the transaction limit enhancement form.

Since these transactions are initiated online, there will be no charge for Online RTGS transactions on db OnlineBanking. Deutsche Bank is not responsible for any charges / commission of any kind levied / charged by the Beneficiary Bank.

As per RBI directive, if a customer’s account is debited on a given working day then the funds should be transferred over to RBI on the same day. RBI carries out multiple RTGS processing batches in a day in which transactions are submitted. The cut off time is set as per the last batch processed by Deutsche Bank.

*RTGS facility will now be available on all days effective 14th December, 2020.

Yes. It is expected that the receiving bank will credit the account of the beneficiary instantly. If the money cannot be credited for any reason, the receiving bank would have to return the money to the remitting bank within 2 hours. Once the money is received back by the remitting bank, the original debit entry in the customer's account is reversed.

The remitting bank receives a message from the Reserve Bank that money has been credited to the receiving bank. Based on this the remitting bank can advise the remitting customer that money has been delivered to the receiving bank.

This is the fastest possible money transfer system through the banking channel. Under normal circumstances the beneficiary branches are expected to receive the funds in real time as soon as funds are transferred by the remitting bank. The beneficiary bank has to credit the beneficiary's account within two hours of receiving the funds transfer message.

The RTGS system is primarily for large value transactions. The minimum amount to be remitted through RTGS is Rs. 2 lakh. There is no upper ceiling for RTGS transactions.

NEFT are electronic fund transfer modes that operate on a deferred net settlement (DNS) basis which settles transactions in batches. In DNS, the settlement takes place in batches and at particular points in time. All transactions are held up till that time. Contrary to this, in RTGS, transactions are processed continuously throughout the RTGS business hours.

The acronym 'RTGS' stands for Real Time Gross Settlement. RTGS system is a inter bank funds transfer mechanism where transfer of money takes place from one bank account to another bank account on a 'real time' and on 'gross' basis.

Settlement in 'real time' means payment transaction is not subject to any waiting period. The transactions are settled as soon as they are processed. 'Gross settlement' means the transaction is settled on one to one basis without bunching with any other transaction.

There are three types of funds transfer options available:

• Self account transfer: Transfer funds between your own Deutsche Bank accounts.
• Third party transfer: Transfer funds to any other person’s Deutsche Bank savings and current accounts.
• External fund transfer: Transfer funds to any other bank account in over 250 cities across India, using RBI’s NEFT facility.

Yes this facility is available to Non-Resident Indians also. Funds can be transferred from a NRE account to another NRE / NRO / Resident account. Similarly, funds can be transferred from a NRO account to another NRO / Resident account. However, this facility is not available for transfer of funds from resident accounts to NRE / NRO accounts.

Yes, we have charges for fund transfer. For more information please refer to the respective schedule of charges. Click here for schedule of charges.

The funds are transferred to any Deutsche Bank account instantly on a best effort basis. For external fund transfers it takes about two working days for funds to reflect in the recipient’s account. Please note that you may also schedule your fund transfers for a future date.

NEFT is a RBI service network which allows participating Banks and their branches to transfer funds within the network in a relatively short period of time. We have extended this service to our customers through the db OnlineBanking interface. With this you can transfer funds to over 250 cities in India for various branches of banks.

To carry out a transfer you need to first register your payee with us. For registering a payee keep the following information handy: name of the payee (as it appears in his account), recipient’s bank name, city, branch name, account number, account type and IFSC code. After your registration is done, you may start transferring funds immediately.

The Indian Financial System Code (IFSC) is an RBI issued code which is being used in the NEFT system to identify recipient bank branches. While selecting the payee’s branch, it is essential that the IFSC code mentioned against the branch be the same as the IFSC code of the branch you want your funds to be transferred to. Click here to view the IFSC code for Deutsche Bank branches. Our IFSC code is also mentioned on our cheque books (cheque books printed after June 2010 will have the latest IFSC codes) on every cheque leaf below the Bank name and address.

Payments having incorrect registration details are generally returned by the recipient bank on the second or third day of the transaction. In rare cases when the recipient bank does not revert with the funds, then a follow up is needed. Please contact us for the RBI reference number of the transaction, basis which you can follow up with the beneficiary bank.

As per RBI directive, if a customer’s account is debited on a given working day then the funds should be transferred over to RBI on the same day. RBI carries out multiple NEFT processing batches in a day in which transactions are submitted. The cut off time is set as per the last batch processed by Deutsche Bank.

*NEFT facility will now be available on all days effective 16th December, 2019.

The following service requests can be made online:

• Request for a cheque book. The cheque book will be mailed to your mailing address registered with Deutsche Bank. Charges as indicated in respective Schedule of Charges will be recovered from your account.
• Order an account statement. Select a date range and the statement will be generated and dispatched to your mailing address within 2 working days.
• Charges as indicated in respective Schedule of Charges will be recovered from your account.
• Order a demand draft at over 500 key locations. The demand draft will be dispatched to your mailing address within 2 working days.
• Book fixed deposits: If the request is placed before 4:00 PM on a working weekday, your FD is booked on the same day and you can see the details on your online account next day. However, if the request is placed after 4:00 PM, your FD will be booked the next working day.

Alerts available are: Fixed Deposit maturity, Salary Credit, Stop Cheque, Cheque Return, Cheque Cleared, New Bill, Bill Payment, Bill Payment reminder, Loan Disbursal, EMI Due, Transaction password expiry.

All Deutsche Bank customers are enabled for receiving alerts by default.

Please ensure that your correct mobile number and email ID are updated with the Bank. If not, then you can do the same under the ‘Profile Update’ section for Banking customers.

In case you do not wish to receive banking alerts, please call up Phone Banking at 1860 266 6601# and place a request for removing your alert registration. You can also login to db OnlineBanking and uncheck the alert option required.

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

Deutsche Bank provides optional alerts to its customers. Customers are assigned to alerts by default but may go online and de-select these alerts and these alerts will not be delivered to you. The rest of the alerts are operational in nature and would be delivered by default to you. In case you do not wish to receive alerts at all, please call up Phone Banking at 1860 266 6601# and place a request for removing your alert registration.

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

db OnlineBanking is supported by below browsers:

These browsers support our added security feature of 128-bit encryption while accessing db OnlineBanking website. If you have an older version of the browser, please upgrade it.

We recommend the screen resolution should be set to 1024 x 768 pixels for best view.

If you get an “Application Security Error” it could have been caused due to the following reasons:

• You used the Back / Forward / Refresh button of your browser.
• You clicked twice on any options / buttons.
• There was no activity in the browser window for a long time.
• You logged in from another browser window.
• You tried to access the online banking page from a saved or static page.

If you are facing any issues while using our online banking services, please call our Phone Banking team on 1860 266 6601# and our Phonebanking officers will assist you through your problem. Alternatively you write to us at customer.care@db.com

#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at 6601 6601. Call charges apply.

db DirectDebit is the facility offered by Deutsche Bank to enable its customers to make online payments at various merchant websites. You can use your Deutsche Bank Savings or Current account to make online purchases at these merchant websites. There is no need to remember your debit card details. All you need to remember is your db OnlineBanking login details and transaction password

The steps to use db DirectDebit are:

• Visit any of the merchant websites offering db DirectDebit.
• Select the product or service that you would like to pay for.
• From the payment options offered by the merchant website, select Net Banking or Internet Banking as your payment option and choose Deutsche Bank Net Banking.
• On selection, you will be directed to the db DirectDebit page.Enter your Customer ID, User ID (for corporate customers only), accept Terms and Conditions and click on Submit.
• Enter your login password.
• Select the account through which you wish to make the payment and confirm the transaction with your transaction password.
• After the purchase amount is debited from your account and you will be redirected to the merchant website to complete the purchase.

You need to login to db OnlineBanking and check your account statement. A db DirectDebit transaction will be narrated in the following format - INET/PAY/  <merchant name> /<transaction ref ID>. If you see such a transaction then your account has been debited.

Yes, your db DirectDebit transactions are subject to the daily debit limit set for your account in db OnlineBanking.

Only those accounts which have been enabled for transactions on db OnlineBanking would be allowed on db DirectDebit.

For most merchants, your funds are credited to the merchant’s account instantly. For some merchants, the funds are transferred manually, which may have a TAT of 1 working day.