Non-Individual Customers FAQs

MyBank India is a mobile banking app based solution that helps you access your bank account anywhere, anytime. It is a convenient and secure way to access your account related information, funds transfer, make bill payments etc.

• MyBank India is available for all non-individual (corporate) customers of Deutsche Bank
• Customers having active Login ID / password on db OnlineBanking can use MyBank India
• Customer having internet / Wi-Fi connection on mobile handset can use MyBank India
  

You can download the Deutsche Bank mobile app from app store on your device. (Apple App Store / Google Play Store). Name of the Deutsche Bank Mobile Banking App in the app stores is 'MyBank India'.

• Tap on the MyBank India icon in your mobile phone
• Tap on the 'Login'
• Enter your db OnlineBanking Login ID / password
  

MyBank India App supports touch ID / fingerprint based login feature

• Touch ID / fingerprint based login feature is supported for samsung devices with version 4.4 and above and other android devices with version 6.0 and above provided device supports touch ID / fingerprint feature
• Touch ID / fingerprint based login feature is supported for iOS devices with version 8.0 and above provided device supports touch ID / fingerprint feature
  

• To register for touch ID, the first criteria is the finger print should be registered in device, if not please register the finger print in device
• Launch the application
• Enter Login ID and password of your db OnlineBanking, select 'Enable finger print authentication' option
• Accept terms and conditions
• You will be successfully logged into the application and registration is complete
  

Touch ID / fingerprint based login enables biometric access to MyBank India for all fingerprints enabled on the device. We recommend you to disable fingerprint of any other person on the device.

Post registration, launch the application use the registered finger in the device for login.

Launch the application, you will get option to login with touch ID. Tap on cancel and you will get the option to login without using touch ID. You will be navigated to the landing screen of login, where user can login using the credentials.

Launch the application, you will get the option to login with touch ID. Tap on cancel, you will get the option to 'Deregister for touch ID'. Using the registered finger for authentication you will be successfully deregistered for touch ID.

Yes. Please follow the below steps:

• Launch the application, you will get the option to login with touch ID. Tap on cancel, you will get the option to ‘Deregister for touch ID’. Using the registered finger for authentication you will be successfully deregistered
  for touch ID
• Register once again for touch ID / fingerprint based login using new login credentials
  

No, you cannot register multiple customer id in Mybank India Application with fingerprint.

MyBank India App supports face ID / facial recognition based login feature.

• In iOS this feature will be available only on iphone X device
• In android this feature is not available
  

• To register for face ID, the first criteria is the face ID should be registered in device, if not please register the faceid in device
• Launch the application
• Enter Login ID and password of your db Online Banking, select 'Enable face ID authentication' option
• Accept terms and conditions
• You will be successfully logged into the application and registration is complete
  

User can login into the application using the credentials, even after registration for face id has been done by following below steps

• Launch the application
• Tap on cancel option
• Tap on login without face ID option
  

In account summary page you can view your banking relationship, investments and demat in graphical / list form.

All active accounts will be displayed in summary page.

• Login into the application and navigate to the account summary page
• Tap on accounts tab
• Tap on the account for which you want to view the mini statement
  

• Login into the application and navigate to the account summary page
• Tap on accounts tab and tap on desired account
• Tap on full statement tab
• You can view statement for last one week, last 15 days, last 1 month, last 2 month, last 3 month
• You can view statement basis date range and maximum date range allowed is 90 days
  

You can register the biller as below:

• Login to the app
• Tap on Payments
• Tap on Register biller
• Search biller by entering biller name (atleast 3 characters required to search the biller) or city or category
• Select the biller and enter the biller details
• Tap on register
  

There are two payment options available for the bill payment facility:

• View and Pay: In View and Pay you can view your bills before you make payments. Simply register your biller details and wait for your bill to appear online. Please note that since the bill is presented, the biller normally does not accept part payments and late payments. The payment can be made only when the bill is generated and presented to you.
• Pay at Once: Pay at Once is the simplest method of paying your bills. You can make a payment instantly based on the physical bill. All you have to do is provide the desired biller details and enter the amount you wish to pay. As your payments are not linked to any bill, you can choose to pay any amount and not necessarily the exact amount mentioned in your bill. All you need to do is register the biller and start making payments immediately afterwards.
  

• You can see the presented bill in pending payments
• Please perform following step to view the presented bills
• Login >> Tap on Bill payments >> Tap on pending payments >> View presentment bill section
  

Yes you can enable the auto pay feature for View and Pay type of billers.

• You have two modes of making payments according to your convenience - Pay Now or Pay Later
• Pay Now allows you to debit your account instantly. The payment is sent to the biller the next working day
• Pay Later allows you to set payment instructions for a future date. Please note that AutoPay instructions schedule the payment of your bill on the due date of the bill. At any point in time, before the due date, you can prepone that payment or convert the scheduled payment to an instant payment
• It takes about 2-3 days for your payments to reflect in the biller’s account. We request you to make / schedule payments accordingly
  

• Request for cheque book
• Request for demand draft
• Request for physical statement
• Register e-mail statement
• Stop cheque
• Book Fixed Deposit
• Book Recurring Deposit
  

Non-individual  (corporate) customer can use the pending approval option.

I can see the financial transaction awaiting for My Approval in pending approvals option

• Login to the app
• Tap on Pending Approvals
• Under financial tab
  

The count of financial transaction which are awaiting for your approval is mentioned over the financial tab

• Login to the app
• Tap on Pending Approvals
• Count is mentioned in financial tab
  

• Login to the app
• Tap on Pending Approvals
• Select the transaction you want to approve
• Click on Approve option
• View the details and enter the transaction password
• Click on Approve option
  

• Login to the app
• Tap on Pending Approvals
• Select the transaction you want to approve
• Click on Reject option
• View the details and enter the transaction password
• Click on Reject option
  

Yes, you can select multiple transaction to approve and reject.

10 transactions can be selected at once for the approval.

No, you cannot select multiple transactions to approve or reject for non-financial transaction.

Yes, you can approve or reject the transaction initiated from online banking.

Yes, you can approve or reject the transaction initiated from mobile banking in online banking.

No, you cannot upload a file from mobile application.

No, you cannot approve or reject upload file transaction from mobile banking initiated from online banking.

Yes, there are few transactions which cannot be initiated from mobile banking.

List of such transactions are given below

• Upload a File, Approve / Reject Uploaded Files
• Initiate multiple payment
• Recall Request
• Bulk DD/Cheque Printing
• Inquiry facility -Transaction Limit Inquiry, Detailed Activity Inquiry
• General services-My Request
• Update Nominee details
• Message center
• Preferences Update Account Preference, Set Favorite Accounts /Update, View and Update Alert Subscription
• Approval of transaction beyond DSC consumption limit
  

You can see the non-financial transaction awaiting for My Approval in pending approvals option

• Login to the app
• Tap on Pending Approvals
• Under non-financial tab
  

No, you cannot see the number of non-financial transaction awaiting for your approval.

No, you cannot select multiple non-financial transaction to approve and reject.