Our Phone Banking unit is a communication centre with well-trained officers equipped to handle a wide range of queries and requests.
We provide you product information, application status along with account related services. You can have all your queries and requests addressed either through the Interactive Voice Response (IVR) service or through one of our phone banking officers.
Request Type | Interactive Voice Response (IVR) | Phone Banking Officer |
Account balance | ✓ | ✓ |
Last 5 transactions | ✓ | ✓ |
Cheque status enquiry | ✓ | ✓ |
Cheque Book Request | ✓ | ✓ |
Deposit slip request | ✓ | ✓ |
Stop payment of cheque(s) | ✓ | ✓ |
Account statement - mail & email — Through Physical Mail — Through Email |
✓ ✓ |
✓ ✓ |
Online TPIN Regeneration | ✓ | ✓ |
TPIN change | ✓ | X |
General Account Related Queries | X | ✓ |
Branch address & ATM locations | X | ✓ |
Status of Transaction | X | ✓ |
Status of Application | X | ✓ |
Debit Card Replacement | X | ✓ |
Lost Card Reporting | X | ✓ |
Loyalty Points Redemption | X | ✓ |
ATM PIN re-issuance | X | ✓ |
Request for I Banking PIN re-issuance / enable | X | ✓ |
Updation / change in customer's contact number and email id | X | ✓ |
Interest / Tax certificates / Credit report / FIRC / Balance certificate | X | ✓ |
Request for copy of cheque / Charge slip / Records | X | ✓ |
Request for Brochures | X | ✓ |
"DO NOT CALL" Registration | X | ✓ |
Request to enable/disable sweep in fixed deposit | X | ✓ |
Request to change tenor on existing linked fixed deposit | X | ✓ |
Fixed Deposit Enquiry | X | ✓ |
Request for Fixed Deposit Confirmatory Advice | X | ✓ |
Information on Interest and Exchange rates | X | ✓ |
Loan account enquiries | X | ✓ |
Demat account enquiries | X | ✓ |
Investment enquiries | X | ✓ |
Product information | X | ✓ |