Complimentary International Airport Lounge Access

Click here to view the steps

• Download the Deutsche Bank mobile banking application (MyBank India App)
  
• Click on the link on the banner showing “Global Airport Lounge access”
• Enter your Membership ID and PIN and submit
• Welcome screen with your name will appear along with the Lounge eligibility
• Click on “View List” and on the next page search for the City/ Airport Lounge of your choice
• Select the Airport Lounge from the list and click on “Access now”
• In the next screen, your Debit Card will appear with the “Activate this card” option
• Click on the “Activate this card” option. Terms and Conditions pop-up will appear and click on “Accept”
• A pop-up message with “Activated successfully” will appear. Close the pop-up box
• Your card will appear with the “Use this card” option. Click on the “Use the card” option
• QR code will get generated with a “Dreamfolks” card with your name
• Show this QR code to airport lounge staff to access the Lounge and click “Done”
• Once the QR code is scanned successfully, your “entitlement” will be reduced accordingly.

General

• Lounge Facilities means the provision of a waiting area in Airside / Landside area of the Airport with seating and refreshment facilities including
• Food and Beverages;
  
• Use of computers to access Internet;
  
• Selection of local / International magazines and newspapers;
  
• WiFi
  
• Mobile / laptop battery recharging facilities;
  
• Flight Information
  

Note: The above facilities may vary as per the locations.

Lounge Facilities

• The Lounge shall use its reasonable endeavors to ensure a suitable environment is maintained in the Lounge Facilities including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behavior is unsuitable.
• The Lounge shall have the right to refuse a customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations.
  

Lounge Policy

• Access at the lounge would be given upon successful authorization of the E-codes / QR codes on the electronic terminals placed at the lounges.
• The access to the lounge will be available on first-come-first-serve basis.
• Participating Airport Lounges may reserve the right to enforce a maximum stay policy (usually 2 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended stays.
• All accompanying children (where permitted) will be subject to the full fee unless otherwise stated. Children below 2 years are permitted along with an eligible customer. The child policy will vary from Lounge to Lounge.
• Participating Airport Lounges have no contractual obligation to announce flights, nor to remind customer of their flight boarding times, and Eligible Customer are solely responsible for abiding by boarding times stated on their flight tickets. Accordingly, for the avoidance of doubt, lounge shall not be liable under any circumstances in relation to any failure to board flights (for any reason) by an eligible customer.
• Eligible customer should make prior enquiries before ordering any separate services / privileges or meal / food items apart from the general free services / privileges or meal / food items offered and will be responsible for paying any charges for additional consumption directly to the Participating Airport Lounge.
• Alcoholic beverages will not be a part of offer at the lounges situated at domestic departure / terminals.
• DreamFolks cannot guarantee Lounge access and Lounges will only be accessible during the Operational Hours. Access will be at the complete discretion of the Lounge Operator. Access may be restricted or refused if (amongst other things): (i) the Lounge is at or near full capacity; (ii) there are flight delays; (iii) the Lounge Client(s) fail to present the relevant Lounge entry app with valid visits (iv) the Lounge Client(s) is not sober or is likely to upset other users in the Lounge; or (v) there are other reasonable and valid reasons unknown to DreamFolks.
• The Scheme applies to those airport lounges participating in it and access to the benefits and facilities is at all times subject to availability. DreamFolks reserve the right to include and withdraw airport lounges from the Scheme entirely at its discretion and without notice. DreamFolks cannot accept any liability in the event that an airport lounge is full or already reserved / allocated. The current lounge list will be displayed on the app.

Customer's obligations

• The customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities.
• The customer can access the lounge for 2 hours prior to the departure.
• To Make a Complaint the customer can contact DreamFolks at India: 18001234109 or Email: helpdesk@dreamfolks.in

• This offer is brought to you solely by the merchant. Deutsche Bank is only communicating this offer on behalf of the merchant
• Deutsche Bank reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add / alter / modify / change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether
• Deutsche Bank is neither responsible for nor guarantees the quality or delivery of the product or any other service provider and shall not be liable in any manner whatsoever for any loss / damage / claim that may arise out of use or otherwise of any goods / services availed of by the customers under the Program
• Any participation by the cardholder / customer shall be voluntary and all the offers made by the merchant are promotional and on a best effort basis
• Cardholder / s availing the offer / s shall be bound by the terms and conditions mentioned herewith as well as those stipulated by the merchant in this regard
• Deutsche Bank shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, to a cardholder / customer, directly or indirectly, by use or non-use of products / services under the offer
• The Deutsche Bank Debit cardholder / customer that have participated and / or availed of this offer irrevocably agree that any dispute, if any, arising out of or in connection with this offer or otherwise relating hereto shall be subject to the exclusive jurisdiction of the Courts in Mumbai only irrespective of whether courts / tribunals in other areas have concurrent of similar jurisdiction and such disputes shall be governed as per Indian law
• All other regular Deutsche Bank Debit Card terms and conditions apply if offer availed through Debit Card
• The Bank shall not be responsible for any lapse in the offer caused due to technical problems encountered on merchant site / app and any other third party website
• The Bank shall not be responsible for any deficiency of services or loss caused by the merchant
• Any claim, complaint or dispute of any nature arising out of or in relation to the procurement or attempted procurement by a cardholder / customer of any product and / or services under the offers shall be settled by the cardholder / customer directly with the relevant participating merchant. To the extent permitted by law, the Bank shall not be liable to any person for any claim, loss, damages, cost or expense (whether direct, indirect or otherwise) in relation to any personal injury, death, misrepresentation, damage or omission arising from or in connection with the usage or attempted usage of the offers or product and / or services provided under the offers