Global Lounge Access Dreamfolks - FAQ’s

Once you select a lounge and the issuer card you wish to use in the app, you will see a QR and a DreamFolks membership ID in the App. Show this to the lounge staff for simple membership verification. Upon successful verification, you can proceed to enjoy the lounge services.

Generally, lounge access includes light refreshments, soft and alcoholic beverages (optional), complimentary wi-fi, and a comfortable seating facility. To give you an idea of possible extra charges, some lounges may charge extra for alcoholic drinks, international calls, fax facilities, gym, private bedrooms, massages, beauty and hair services, internet, showers, and business services. Fees are paid locally at the lounge.

You will be entitled to facilities like refreshments, television, complimentary internet access, shower, flight status updates, etc. Please note that the availability of facilities varies between different lounges.

No. To access a lounge you will need to present your digital membership/physical membership.

Select your airport location using the airport search field or selector in the App. You will see a list of the lounges available in that location.

There is no need to book the lounge in advance, as access is subject to availability and the lounge has all the rights to keep you waiting if there is a space constraint.

There isn’t a need to book in advance. Simply just present your membership via our mobile app to the lounge staff on arrival. Prior to your visit, you can use our mobile or website to check on the lounge operation hours.

Yes, you can use DreamFolks service regardless of who you are travelling with (Airlines) and the class of your ticket as long you have valid DreamFolks membership and available visits.

The average length of stay in any lounge is 2-3 hours in one single visit. If you want to extend the same, you can request the reception staff to process another access/transaction through your privilege card. Please note this is purely as per the lounge discretion, as access is subject to availability. The lounge has the right to deny you in such cases if there is no space available or the lounge is too busy.

The lounge access programme is exclusively designed for the primary cardholder, however, you can take the accompanying guest on your DreamFolks privilege card on a chargeable basis.

Child policy varies from lounge to lounge. Generally, children below 2 years are given complimentary access and above 2 years of age are treated as adults. However, this is as per the lounge’s child policy.

Complimentary visits should be visible on the landing page of Airport Services in the app – the exact location may vary depending on the issuer bank.

You can use the membership visit in all participating lounges. Please see the App for the exact list of lounges.

You can use the membership visit in all participating lounges. Please see the App for the exact list of lounges.

If you received your membership from your Issuer, you will need to check if the Issuer allows you to purchase any additional visits. Follow the instructions in the App to purchase any additional visits.

Follow the instructions in the App to purchase any additional visits.

Please be apprised that you need to only use your DreamFolks privilege card to access the global lounges under our coverage unless you wish to pay for any extra facilities to be availed at the lounge. For instance: shower, printing, telephone, alcoholic beverages (at some locations), etc.

There is no such privilege offered on the DreamFolks card, as access is subject to availability and the lounge has to cater to every customer walking-in, whether it’s a loyalty card holder or direct walk-in customer.

No, you cannot share the membership with others as you will be required to be present for verification at the lounge or other outlet due to security reasons, and the name will be matched with our records and the boarding pass at the time of entry.

This is a rare scenario as all are partnered lounges are well-trained and aware of our acceptance process, however, in case any issue arises you can directly reach out to us on our WhatsApp enabled number i.e. + 91 9971900379 or write us at helpdesk@dreamfolks.in and our team will reach out to you immediately.

Your membership along with the benefits are valid as long as your membership is activated and eligible. In case you forgot your PIN or password, you can reset your password in the app or contact us by calling our 24/7 hotline on 1800 1234 109