We have discontinued the Navigator Forex Card issuance
w.e.f. 1st October, 2019
Crafted with care and a host of privileges, the Navigator Forex Card in association with Axis Bank is the most convenient and secure way to carry currency overseas.
Multiple Currency Accessibility
24-hour Customer Service
Locked-in Exchange Rates
With the Navigator Forex Card you can leave your worries about fraudulent usage of your card aside. The card comes with enhanced security of an Insurance Cover in case there is any liability on a lost card.
Insurance Cover: Complimentary insurance cover to safe guard you from any fraudulent usage on your Navigator Forex Card due to lost / stolen / counterfeit cards. The insurance cover is provided upto INR 1,50,000.
ATM assault and robbery: We provide cover upto INR 60,000 including the expense incurred towards medical treatment. Please note FIR is mandatory for ATM assault and robbery claim.
Period of coverage:
- For Lost Card
• Pre-reporting - 38 days
• Post-reporting - 3 days
- For Counterfeit / Skimmed Card
• Pre-reporting - 38 days
• Post-reporting - 3 days
Please note: Claim documents should be sent to insurance company within 50 days from the date of intimation to Bank.
Global Customer Assistance Service
This is a priced service provided by VISA. Navigator Forex Cardholders can receive assistance from VISA Global Customer Assistance Service 24-hours a day, 7 days a week. GCAS can be used for lost / stolen card reporting, emergency cash assistance, emergency card replacement or miscellaneous information that you may require overseas.
Please note that these services are charged as follows:
- Miscellaneous Customer Service Inquiries: USD 5 per enquiry.
- Lost / Stolen Card reporting: USD 35 per card.
- Emergency Card Replacement (upto USD 2000): USD 25.
- Emergency Cash Assistance: USD 175 (upto USD 5000); Additional handling charges: USD 25 on disbursement.
Click here for Visa toll free numbers
Should you ever misplace your Navigator Forex Card, simply call 24-hour Axis Bank Customer Care number and report the loss. A replacement card* will be sent to you within 7 working days, anywhere in the world. Please refer to the schedule of charges for replacement card fees for international and domestic delivery.
You will get instant alerts via SMS on your registered mobile number for every transaction done.
*Disclaimer: The service is dependent on the infrastructure, connectivity and services provided by the local service provider of the destination country. Deutsche Bank and Axis Bank shall not be liable for any delay, inability or loss of information in the transmission of alerts.
Simply log on to your Navigator Card login using your card number as user id and login password, login password is available in your instant kit.
You can view the following details online:
- Available balance.
- Transaction details.
- Transaction statement.
- Lock / Unlock your card.
Card Balance and change of PIN
Please check the balance in your card at any Axis Bank ATM before embarking on your journey. A Personal Identification Number is enclosed in the sealed letter for using this Card at ATMs. You can use this card along with the PIN at any Axis Bank ATM to:
- Change the PIN
- Check the balance
You will see balance only for 1st Wallet loaded on your card in equivalent USD at the Axis Bank ATM. If you have loaded any other currency, the balance for that currency would not be shown at the ATM, you can use your online access to check the balance for all wallets.
You can raise new ATM PIN request at Axis Call Center, new pin would be sent in 24-hours at your registered email id.
Verified by Visa
A protocol from Visa that lets you shop online securely with your Navigator Forex Card. Verified by Visa confirms your identity through simple check process when you make online purchases with the card. It is a password to protect your online transaction just like you use your PIN at an ATM.
Documentation and Fees
For Load / Reload of the card, you need to provide following documents
|Sr No.||Documents||At the time of purchase||At the time of reload|
|2||Passport Copy||Mandatory||Not required|
|4||Visa||Mandatory||Not required only for same trip, else mandatory|
|5||Airline Ticket||Mandatory||Not required only for same trip, else mandatory|
|6||PAN Copy||Mandatory||Not required|
Note: If address mentioned on application form is different from passport as well as the one updated with Deutsche Bank, you need to provide new address proof.
For refund of the card, you need to provide filled up refund form.
Non toll free number to India +91-40-67174100
Toll Free Numbers
- USA - 1855 205 5577
- UK - 0808 178 5040
- Singapore - 800 1206 355
- Canada - 1855 436 0726
- Australia - 1800 153 861
- UAE - 8000 3570 3218
- Saudi Arabia - 800 850 0000
- Qatar - 00 800 100 348
- Bahrain - 800 11 300
For blocking of your card, you may contact any of our 24 x 7 International toll free numbers or the India paid number.
Email id: email@example.com
Enjoy exciting offers on your Navigator Forex Card.
An Emergency Assistance Service in case of an emergency, help is just a call away with a Trip Assist service on your Navigator Forex Card. In case of theft / loss of wallet / baggage, just one call to
Trip Assist can:
- Block your Navigator Forex Card
- Block your credit or debit card issued by any bank in India
- Block your SIM card
- Get emergency assistance to pay your hotel bills and / or return flights
- Get you assistance on your lost passport
- Get the help of a foreign language interpreter wherever you are
Terms and Conditions:
This Navigator Forex Card is the property of Axis Bank and the complete ownership of the same lies with it. Deutsche Bank’s role is of a mere facilitator in arranging the facilitation of this card to those interested through its Banking branches. Click here for detailed terms.