Features of Signature Debit Card
Your Debit Card is an EMV Chip Card (Europay, Mastercard and Visa, a global standard for inter-operation of integrated circuit cards) offering greater security when you transact. The microchip on the face of this card stores customer data in a secured manner, making it extremely difficult to copy. This advanced technology is more effective in preventing your card from being copied to produce counterfeit cards.
For better acceptability across merchants, the EMV Debit Cards will also contain a magnetic strip on the reverse of the card to ensure swipe transactions. However, we recommend that you use your EMV Chip Card only at merchant terminals with chip capability to avoid skimming frauds.
Acceptance at ATMs in India and Abroad
Free Acceptance at ATMs in India
Your Deutsche Bank International Signature Debit Card gives you acceptance* at 58,000 Visa ATMs, over 15,000 Cashnet ATMs & 1,00,000 NFS ATMs in India. You are eligible for any number## of free transactions at all Non Deutsche Bank VISA ATM in the country.
Free Acceptance* at ATMs Abroad
Global ATM Alliance for the International Traveler:
Normally when you use your Debit Card abroad you have to pay an ATM access fee and a machine level surcharge**.
Our Global ATM Alliance with leading international banks enables us to offer free ATM transactions abroad. As part of this alliance, you will not have to pay any cash withdrawal fees at over 30,000 ATMs of the following banks in
- Deutsche Bank ATMs worldwide
- Bank of America in USA
- Scotia Bank in Canada, Chile, Mexico and Caribbean Islands
- BNP Paribas in France
- Barclays Bank in UK and Africa
- WestPac in Australia, New Zealand and South Pacific
Personal accident cover:
You will be entitled to complimentary air accident insurance cover of Rs. 50 lakhs in the event of an unfortunate air accident leading to death.
In case the insured has multiple cards, the personal accident claim would be payable on one card only, with maximum benefit (highest sum insured)
Death, injury or disablement due to intentional self injury, suicide, intoxicating liquor or drugs, While engaging in aviation or ballooning, venereal disease or insanity, resulting from insured committing a breach of law with criminal intent and war and nuclear perils.
Lost card insurance#
In the event that you lose your Signature Debit Card, Deutsche Bank will cover you up to Rs. 7.5 lakhs per card. The lost card insurance will cover any losses occurring 30 days prior to reporting and 7 days after reporting loss of card.
You need to report the loss of your Deutsche Bank International Debit Card to Deutsche Bank by calling our 24/7 phone banking team on 1860 266 6660# in your city or visit your nearest branch counter immediately on such loss. Deutsche Bank will deactivate the card immediately to prevent misuse.
In case of misuse, you also need to send the following documents to us
- FIR duly acknowledged by a police officer
- Letter giving details of the loss or disputed transactions
- Copy of Bank account statement highlighting the disputed transactions
- Duly filled in claim dispute form (available at any Deutsche Bank branches)
The liability per card shall be restricted to the maximum of Rs. 7.5 lakhs and you will be covered for all losses up to a maximum of 30 days prior to reporting the loss. On receipt of communication from you regarding your lost or stolen debit card along with the requisite documents, Deutsche Bank is authorised to conduct its own investigation in respect of such lost or stolen card. If such investigation reveals any direct or indirect involvement of the cardholder or cardholder's relatives or employees or colluding third parties, Deutsche Bank is authorised to take appropriate action against the cardholder in addition to refusing to give benefit of Total Protection to the cardholder. The findings of the Bank’s investigation shall be final and binding on the cardholder. Total Protection is subject to the terms and conditions of the applicable insurance policy.
The cardholder will get the benefit of this policy only if:
- The card account is in good standing
- There are not more than 2 unauthorized transactions on the Debit Card of the cardholder during the last 12 months, prior to reporting the loss of the Debit Card.
- The cardholder proves that he was not negligent in safeguarding the Debit Card and the claim is not fraudulent.
All goods purchased using your Signature Debit Card will be insured up to Rs. 1 lakh and upto 90 days from the date of purchase. The insurance cover is valid for purchases made using Deutsche Bank International Signature Debit Card only.
Cover against Standard Fire, allied perils and burglary in residential premises only.
Priority Customer Service
Global Customer Assistance Service (GCAS) is a service that is available for Deutsche Bank International Premium Debit Card customers. Through GCAS, cardholders can receive assistance from Visa Global Customer Assistance Service, 24 hours a day, 7 days a week. GCAS can be used for lost / stolen card reporting, emergency cash assistance or miscellaneous information that you may require overseas. The telephone numbers for the services are available on the VISA website and may be available from the local directories / yellow pages.
Visa Global Customer Assistance Services (GCAS) Fees:
|Services Offered|| Charges: Deutsche Bank International
Premium Debit Cards
|Lost / Stolen card reporting||Free|
|Emergency cash disbursement / card replacement||Free|
|Cancellation of emergency cash disbursement request||Free|
|Miscellaneous enquiries***||USD 5|
Verified By Visa
Deutsche Bank Debit Card can be used only on Verified by Visa (VbV) websites for online purchases. VbV is protocol by Visa that lets you shop online securely with your Deutsche Bank Debit Card. VbV confirms your identity through a simple check process when you make online purchases with the Deutsche Bank Debit Card.
All your online Deutsche Bank Debit Card transactions will be verified using One-time password (OTP) which will be sent to your mobile number registered with the bank. Your OTP will be valid for 5 minutes.
Get 10% off on Jabong website or the mobile app with your Deutsche Bank Visa Debit Card on your purchase of Rs. 1200 and above. (get up to a maximum discount of Rs. 500).
Earn 1.5 express rewards* for every Rs. 100 you spent on your Deutsche Bank Signature Debit Card. Earn upto 1,250 express rewards in a calendar month. You can redeem them for a credit to your account by calling our 24-hour phone banking on 1860 266 6660#. You need to accumulate a minimum of 400 points before redemption.
*Click here to know more about Express Rewards
Petrol Surcharge Waiver
As a Deutsche Bank Signature Debit Cardholder, you are entitled to various concierge privileges. These services provided by VISA, are designed to provide premium cardholders traveling within and outside their home country with high quality, multilingual emergency services available 24 hours a day, 365 days a year.
They can help you with the following:
- Hotel & Restaurant Referral & Arrangement
- Flower & Gift Referral & Arrangement
- Airline / Railway / Car Rental / Travel Agent Referral & Arrangement
- Special Events & Sporting Events Referral & Arrangement
- Pre-trip Assistance
The telephone numbers for these services are available on the VISA website and may be available from the local directories / yellow pages.
Click here to know country specific toll free numbers to avail of Concierge Service.
Annual Fees of Rs. 2,000* (waived for all Private Banking Select customers).
*This charge will be levied if you do not retain your status as a Private Banking Select customer.
This product is offered exclusively to Private Banking Select customers only. Private Banking Select customers maintaining an AUM >= Rs. 30 lakhs will be eligible for a Signature Debit Card.
In case the customer does not retain his status as Private Banking Select and still chooses to continue with his Signature Debit Card a charge of Rs. 2,000 per annum will get levied from the subsequent annual billing cycle.
Apply for Signature Debit Card
SMS SIGN to 561615
#Customers outside India need to dial +91 22 6601 6601. Customers in Mumbai can also call at +91 22 6601 6601. Call charges apply.
** Please note:
• The maximum petrol surcharge waiver per Deutsche Bank Signature Debit Cards in a calendar month will be restricted to Rs. 500.
• In case customer has crossed the threshold of Rs. 500 in a calendar month, his / her account will be debited for the differential amount in the same month or in the subsequent month at the discretion of Deutsche Bank. In case sufficient balance is not available in the account to absorb the debit, in addition to exercise of other rights of Deutsche Bank, a lien will be marked in the customer's account and the debit will be posted as and when balance is available.
*These limits are subject to availability of funds in the linked accounts and general terms and conditions for use of Debit Cards apply.
** Machine level surcharge: Some banks levy a surcharge for use of the ATM abroad which is over and above the ATM access fee.
*** There are no charges for these services if the lost card is reported to Deutsche Bank 24-hour Phone Banking.
#Customers outside India need to dial +91 22 6601 6660. Customers in Mumbai can also call at 6601 6660. Call charges apply.
## This feature is available only for Private Banking Customers.